Department of Public Service and Administration (DPSA) Entry level Jobs The Department of Public Service and Administration (DPSA) invites unemployed youth to apply for the following Government entry level Job for Customer Care Agent.
Location: Pretoria
Reference No: DPSA 18/2026
Salary: R237 453 per annum (Level 05).
Requirements: A Senior Certificate, a minimum qualification at NQF Level 4 in Customer Care / Marketing / Communications / Human Resource Management as recognised by SAQA
Knowledge and Skills: . Knowledge of Government Employees Housing Scheme and its product offering, knowledge of public service administration, knowledge of Batho Pele Principle, knowledge of Conditions of Service, knowledge of the Public Service Act and knowledge of Public Service Regulations.
Skills: Written and verbal communication skills, facilitation skills, presentation skills, planning and organising skills, computer skills, customer orientation, conflict management, interpersonal relationship skills, report writing skills, problem solving, and solution orientated and innovative.
Duties
•Develop project plans for the GEHS educational and outreach sessions.
•Assist government employees with the process of enrolling with the GEHS.
•Respond to customer queries, complaints and disputes on GEHS products and services.
•Provide capacity building and support to government departments and employees on GEHS services and products.
•Resolve incoming calls and emails from government employees and refer relevant queries to relevant officials.
•Provide capacity building to government departments through the GEHS education and outreach sessions.
•Provide support in content development on the GEHS branding and marketing materials and the update of the website.
•Provide guidance and assistance to government departments and employees to resolve queries, complaints and disputes relating to housing allowance benefits.
How to Apply
Download Z83
Send Applications: Advert182026@dpsa.gov.za
Post your Application: to the to the Department of Public Service and Administration, Private Bag X916, Pretoria, 0001, Or Hand delivered to 546 Edmond Street, Batho Pele House, cnr. Edmond and Hamilton Street, Pretori
