The purpose of the Training Programme is to develop a pipeline for key roles within Transnet Port Terminals (TPT) through a structured 12-month training programme. The programme seeks to place learners in specific areas within TPT according to their academic background, career aspirations and business requirements.
Location: Johnannesburg, South Africa
Responsibilities
•Maintain customer confidentiality
•Exceed customer expectations by going above and beyond
•Seize opportunities to upsell products when they arise
•Explain processes to customers and guide them accordingly
•Provide customers with FlySafair’s service and product information
•Process forms, orders, and applications requested by the customers
•Follow up with customers when required to ensure that issues are resolved
•Escalate problematic queries to the correct level to ensure prompt and effective resolution
•Maintain knowledge of services and products and identify opportunities to improve customer service.
•Handle and resolve customer complaints, requests and queries such as bookings, delays, cancellations, lost property, system issues etc
•Identify customer needs, clarify information, research/ investigate as needed and provide solutions and or alternatives
•As the first point of contact, follow clear scripts, instructions and guidelines to inform, investigate, resolve and process high-volume customer enquiries
•Capture details of comments, inquiries, complaints, and actions taken in line with SOPs. Update existing customer information
•Liaise and interact with customers via approved communication channels in a positive and helpful manner, ensuring exceptional customer service
Job Requirements
•Grade 12 or Equivalent (Essential)
•Minimum of 1 year’s call centre experience
•No criminal or credit record (Essential)
•Willingness to work longer than normal office hours (Essential).
•Required to work shifts, on weekends, public holidays and flexible hours (Essential)
Personal Attributes
•Goal orientated
•Team orientated
•Adaptable and flexible
•Immaculate timekeeping.
•Trustworthy, professional and reliable
•Customer-focused and service-orientated
•High degree of patience and assertiveness
How to Apply
https://masciv.com/jobs/flysafair-contact-centre-agents
