The Council for Quality Assurance in General and Further Education and Training (Umalusi) is a statutory Quality Council which quality assures education provision in General and Further Education and Training.
Location: Pretoria, South Africa
Main Responsibilities
•Take and relay messages.
•Develop the weekly reports.
•Provide information to callers.
•Receive walk-in visitors and clients.
•Resolve telephonic queries where possible.
•Deal with queries from the public and stakeholders.
•Ensure that the reception area is kept clean and tidy.
•Receive mail and parcels, sign for receipt if applicable.
•Assist the Housekeeper with printing of meeting schedules.
•Answer calls, screen and transfer calls to the relevant unit/person.
•Confirm reason for visit and call relevant employee to accompany person to the venue/office.
•Liaise with Records Unit and relevant employees regarding the collection of parcels at the reception.
•Assist the Public Relations and Communication unit with other duties as assigned by the supervisor.
Requirements
•Grade 12 / Matric Certificate or Equivalent.
•Telephone etiquette.
•Strong computer skills.
•Ability to manage the telephone/calling system.
•Knowledge of education and training environment and NQF levels.
•Knowledge of Batho Pele principles and practices of basic office management.
Advantageous
•Experience in working on a switchboard.
•Customer service or call centre related qualification.
•At least one year of relevant experience as a receptionist or as a call centre agent.
How to Apply
https://masciv.com/jobs/umalusi-receptionist
