Description
The Administrator will be responsible for providing administrative support to the Training Academy by ensuring accurate record keeping, daily data capturing, proper filing and archiving, course register management, learner administration, and support with training-related systems and compliance requirements. The successful candidate must be accurate, organised, service-driven, and able to complete administrative tasks within required turnaround times.
Location: Roodepoort, South Africa
Minimum Requirements
•Grade 12 / Matric.
•Strong attention to detail.
•Computer literacy, including MS Office.
•Ability to meet deadlines and follow up on outstanding matters.
•Professional conduct when dealing with learners, clients and internal stakeholders.
Key Responsibilities
•Scanning and uploading documents to the relevant HR Manager systems.
•Handling learner, client and internal queries professionally and within 24 hours.
•Maintaining proper filing and archiving of records in line with compliance, OHS and POPI requirements.
•Monitoring and following up on NCR items older than three weeks, as recorded on course schedules.
•Ensuring course registers are aligned with the correct courses and submitted within the required turnaround time.
•Ensuring that training records are updated daily and that information captured on HR Manage is accurate and complete.
•Driving follow-up actions with regional administrators and escalating matters to the Senior Administrator where required.
•Completing administrative tasks such as CRB checks, task lists, permits, eye tests, maintenance records and Inkliwe-related tasks.
•Capturing learner details, results, attendance, forms, assessor information and moderator information accurately on the relevant systems.
Key Competencies
•Customer service focus.
•Reliability and commitment.
•Teamwork and collaboration.
•Accuracy and attention to detail.
•Good record keeping and filing ability.
•Time management and deadline orientation.
•Ability to follow procedures and comply with SOPs.
•Willingness to learn and understand all Training Academy systems.
•Ability to accept feedback and work constructively with supervisors and colleagues.
How to Apply
https://masciv.com/jobs/fidelity-services-group-administrator-training-academy
