Description
Lancet Laboratories is offering a Customer Support Agent Client Services job opportunity for individuals passionate about customer care within the healthcare sector. This position is ideal for candidates with strong communication skills, attention to detail, and the ability to deliver a professional and efficient client experience in a fast-paced environment. The role involves handling inbound and outbound calls from clients, giving out relevant information, resolving enquiries, and providing excellent customer service.
Location: Durban, South Africa
Requirements
•Computer literate
•0-1 Yrs Relevant Working Experience
•Grade 12 or relevant NQF level 4 qualification
Duties
•Comply with quality standards
•Answer phones professionally
•Comply with statistical requirements
•Meet organisations Customer Service Objectives
•Provide customers with product and service information
•Log all incoming calls to ensure customers are assisted promptly
•Follow up customer calls or queries where necessary to increase satisfaction
•Handle and resolve customer complaints where necessary to ensure satisfaction
•Complete administrative functions to ensure proper record keeping and retrieval
•Research required information using available resources to ensure decision making
•Respond to customer enquiries to ensure that customers receive correct information
•Maintain confidentiality of patient’s personal data to protect privacy and integrity
•Complete call logs by logging details of all calls made or received to ensure a history is kept
•Identify and escalate priority issues to ensure supervisors are aware and provide solutions
Skills and Competencies
•Accuracy
•Communication
•Results driven
•Numeracy Skills
•Attention To Detail
•Telephone etiquette
•Customer Orientation
•Ability to work in a pressured environment
How to Apply
https://masciv.com/lancet-laboratories-customer-support-agents-client-services-2026
